This US-based B2B SaaS company had been running for four years. They had a product that worked, a customer base that renewed, and a sales team closing deals. By any measure, they were not a startup anymore.
But they looked like one. Their logo was built in a weekend. Their website still had placeholder language from the original launch. Their pitch deck had been updated but the brand it lived inside had not. Every time they went into an enterprise sales process, they were fighting their own identity.
Two deals in the previous quarter had gone to competitors. Post-mortem conversations with the buyers surfaced the same feedback: the company felt early-stage. The product was good. The brand said otherwise.
The CEO had been planning a brand refresh for 18 months. The quotes received from US design agencies ranged from 12 to 20 weeks and $40,000 to $80,000. There was not 20 weeks available. There was a pipeline with four active enterprise deals and a renewal conference in 3 weeks.
They briefed VelocityM on a Monday. The new brand launched the following Thursday.